One minute you’re checking your balance, the next—zero.
Bank of America customers found themselves in a chaotic situation on October 2, as a massive network outage disrupted access to their bank accounts.
The outage left many staring at $0 balances or locked out of their accounts entirely, hitting around 4:26 pm UTC. In just one hour, nearly 18,000 reports flooded in, according to Downdetector, signaling widespread problems.
The majority of these issues—about 98%—stemmed from Bank of America’s mobile and online banking apps, which left users unable to perform basic functions like viewing balances or making transactions.
While the bank claimed to have largely resolved the issue, users across various platforms continued to report ongoing problems.
Angry customers voiced their concerns online, with some expressing confusion over seeing a $0 balance while their debt remained untouched. Others even found themselves unable to deposit or withdraw money at physical branches.
ATMs provided limited functionality—though users could withdraw cash, they still couldn’t check their balances.
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Interestingly, some Bitcoin advocates chimed in, highlighting the outage as a reason to consider self-custodying funds, pointing to Bitcoin’s flawless record since 2013.
Meanwhile, other major financial networks like Solana and Canto have faced outages this year, further fueling the conversation about financial system reliability.
Despite the chaos, Bank of America’s share price remained steady, unaffected by the outage or even a significant $338 million sell-off by Warren Buffet’s Berkshire Hathaway between September 30 and October 2.
While the bank hasn’t publicly addressed the situation in full, it’s clear the disruption left a mark on tens of thousands of customers—and raised larger questions about the stability of traditional banking infrastructure.
